Refund policy
OUR 3-DAY REPLACEMENT
You can request a free replacement within 3 days of receiving your order if your product is defective or you received the wrong item. Replacement will be arranged after verification.
For defective items, please share clear photos or a short video and email us at nocase.store@gmail.com. Once verified, we’ll send your replacement promptly.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any form of abuse.
RETURNS & REPLACEMENTS
Replacements can be requested within 3 days of delivery. Products must be unused, in original condition, and in their original packaging.
To request a replacement:
-
Email nocase.store@gmail.com with your order details and photos or a video showing the defect or incorrect item.
-
Once approved, we will arrange a reverse pickup and send your replacement.
We are not responsible for packages lost or damaged during return transit.
ORDER CANCELLATION
To cancel an order before it is dispatched, please send us an email at nocase.store@gmail.com. Once an order has been dispatched, cancellations are not possible.